Claim your repayment
If you’re a previous Co‑operative Bank customer, or you don’t have an account we’re able to pay into, you may have recently received an email or letter from us detailing a repayment which we would like to make to you.
Complete this short flow so we can process your payment.
We’ll ask you to enter the unique ID from the email or letter we sent you.
It'll take about 5 minutes to complete this process.
We’ll ask for your date of birth to verify your identity.
We’ll aim to process the payment within 10 business days.
We protect your information. View our privacy policy.
If you have any questions or need help, please call 0800 554 553 between 8am and 5pm Monday to Friday.